Refund policy

RETURN & REFUND POLICY

Last updated: June 2026

RETURNS

We offer a 30-day order support policy.

All HOUR1207 products are made to order and produced specifically for each customer after an order is placed. Products are not held as ready-made inventory.

Because production begins shortly after purchase, we do not accept cancellations, returns, or exchanges for reasons such as change of mind, buyer's remorse, incorrect product selection, or other non-defective reasons once fulfillment has started.

As all products are made to order, physical returns are not required or accepted for approved refund or replacement claims.

This policy does not affect any rights that may apply under applicable consumer protection laws.

Customers remain fully protected if an item arrives damaged, defective, incorrect, or is lost during shipping. In such cases, we will provide an appropriate resolution, including a replacement or a full refund where applicable.

To request support, please contact us within 30 days of delivery and provide clear photo evidence of the issue. In most cases, photo evidence is sufficient and returning the item will not be required.

Due to differences in screens, printing processes, materials, and production methods, slight variations in color, texture, material appearance, or finish may occur and are not considered defects.

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DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, incorrect, or significantly different from the approved product description, you are eligible for:

• a free replacement, or
• a full refund

Please contact us within 30 days of delivery and include clear photos of the issue.

In most cases, photo evidence is sufficient and returning the item will not be required.

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REFUNDS

Once your request has been approved, the refund will be issued to your original payment method.

Please allow up to 5 business days for the refund to be processed after approval.

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EXCHANGES

We do not offer standard product exchanges.

If there is an issue with your order, we will provide either a replacement or a refund, depending on the circumstances.

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PRODUCTION & FULFILLMENT

All products are made to order in collaboration with carefully selected production partners.

HOUR1207 Studio oversees the entire process and remains fully responsible for all orders, customer support, refunds, and resolutions.

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SHIPPING ISSUES

If your order is lost, significantly delayed, or arrives damaged, please contact us within 30 days of delivery or, in the case of a missing shipment, within 30 days of the estimated delivery date.

We will review the situation and work with you to provide an appropriate resolution.

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CONTACT

HOUR1207 Studio

Zbigniew Kubasiak
ul. Wiejska 58
87-800 Włocławek
Poland

Email: contact@hour1207.com