Refund policy

RETURN & REFUND POLICY

Last updated: September 2026

RETURNS

HOUR1207 offers a 30-day order support policy.

All HOUR1207 products are made to order and produced specifically for each customer after an order is placed. Products are not held as ready-made inventory.

Because production usually begins shortly after purchase, cancellations, returns, or exchanges may not be possible once production or fulfillment has started.

If you contact us before production begins, we will always do our best to review your request and assist where possible.

As all products are made to order, standard returns based solely on a change of mind are generally not accepted once production has started.

This policy does not affect any rights that may apply under applicable consumer protection laws.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as possible.

IMPORTANT — PLEASE REPORT DAMAGE OR DEFECTS WITHIN 14 DAYS WHERE POSSIBLE

Although HOUR1207 provides 30 days of order support, we strongly recommend reporting any visible damage, manufacturing defect, or incorrect item within 14 days of delivery.

This allows us to investigate the issue promptly and coordinate the claim with the relevant production and fulfillment partner.

Support requests received within 30 days of delivery will still be reviewed by HOUR1207 based on the circumstances of the order and applicable consumer protection laws.

When submitting a claim, please provide:

  • clear photographs of the item,
  • close-up photographs showing the issue,
  • photographs of the packaging where relevant,
  • and your order number.

Depending on the circumstances, an approved claim may result in:

  • a free replacement, or
  • a full refund.

In many cases, photographic evidence will be sufficient. However, we may request additional photographs, packaging evidence, further information, or return of the item where reasonably necessary to assess the claim.

30-DAY ORDER SUPPORT

Our 30-day support period is designed to give HOUR1207 customers additional reassurance when purchasing made-to-order products.

It applies to order-related issues including:

  • damaged items,
  • defective products,
  • incorrect items,
  • and eligible lost shipments.

For damaged, defective, or incorrect items, we strongly encourage customers to contact us within 14 days of delivery whenever possible.

REFUNDS

Once a refund has been approved, it will be issued to the original payment method.

Refunds are normally initiated within 5 business days after approval.

Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Where appropriate, original shipping charges may also be refunded as part of an approved claim.

EXCHANGES

We do not offer standard product exchanges.

Because every HOUR1207 product is made to order, we cannot normally exchange an item for another design, size, color, or variation after production has started.

If there is a problem with your order, we will review the circumstances and provide an appropriate resolution where applicable.

CANCELLATIONS

Production may begin shortly after an order is placed.

If you wish to cancel an order, please contact us as soon as possible.

If production has not yet started, we will do our best to accommodate your request.

Once production or fulfillment has started, cancellation may no longer be possible because the product is being manufactured specifically for your order.

This does not limit any mandatory rights available under applicable consumer protection laws.

PRODUCTION & FULFILLMENT

All HOUR1207 products are made to order in collaboration with carefully selected professional production partners.

HOUR1207 Studio remains responsible for customer support, approved refunds, replacements, and the resolution of order-related issues.

Our production partners manufacture and ship products on our behalf. Your purchase relationship remains with HOUR1207.

SHIPPING ISSUES

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us within 30 days of the estimated delivery date.

If your order arrives damaged, please contact us as soon as possible and preferably within 14 days of delivery.

Please retain the original packaging until your claim has been reviewed, as photographs of the packaging may be required.

We will review the circumstances and provide an appropriate resolution where applicable.

PRODUCT VARIATIONS

Because products are individually manufactured and different materials, printing processes, screens, and production methods may vary, slight differences in:

  • color,
  • texture,
  • surface appearance,
  • material tone,
  • or finish

may occur.

Minor variations of this nature are not considered manufacturing defects.

MADE-TO-ORDER PRODUCTS

HOUR1207 products are individually produced after an order is received.

For this reason, we generally cannot accept returns, cancellations, or exchanges based solely on a change of mind after production has started.

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

CONTACT

HOUR1207 Studio
Zbigniew Kubasiak
ul. Wiejska 58
87-800 Włocławek
Poland

Email: contact@hour1207.com